Protecting the personal data used for orders and support

GlobalHealingWeb collects only the information needed to process orders, provide customer support and meet applicable legal obligations. We do not sell personal data and we handle verified privacy requests under the rules that apply to the relevant customer and destination.

Account & orders

Name, contact details, shipping instructions, and ordered products so we can process the order and provide support.

Usage analytics

Anonymised device, browser, and interaction data to improve catalogue search and prevent abuse.

Compliance records

Documents or eligibility information when required by law, the destination or the order flow.

How we use your data

⟡Processing and shipping medicines, supplements, and medical devices you purchase.
⟡Providing order updates and support for payment, delivery or account questions.
⟡Meeting applicable tax, customs, safety and other legal obligations.
⟡Improving our storefront through anonymised analytics and troubleshooting.

Security & retention

Access to personal data is limited to authorised operations and support functions. We use access controls and operational records to protect the service. Order records are retained for the duration required by applicable tax, customs and other legal obligations. Other data is removed when it is no longer needed or when a verified deletion request applies.

Encrypted transport, access controls and provider-hosted card payment flows.

Retention follows applicable legal and operational requirements.

Your rights

Depending on your jurisdiction you may exercise any of the following rights by contacting us. We respond to verified requests within the period required by applicable law.

⟡Request a copy of the personal data we hold about you.
⟡Ask us to correct inaccurate information or complete incomplete details.
⟡Request deletion of data that we are not legally required to retain.
⟡Object to direct marketing or withdraw previously granted consent.

Data deletion & cookie controls

Request erasure by emailing privacy@globalhealingweb.com from the address associated with your account. We will confirm identity before proceeding.

Cookie preferences can be adjusted through your browser or by using our consent banner. Essential cookies remain required for checkout.

Questions about privacy?

Email privacy@globalhealingweb.com or dpo@globalhealingweb.com for regulatory enquiries. Response times depend on the request and its verification requirements.