Policy & Compliance

Product and order policies in plain language

These policies explain product information, destination checks, payment, shipping, returns and support. They do not replace local law or advice from a qualified healthcare professional.

Important Medical Disclaimer

AI Assistant: Our website features an AI-powered assistant to help you find products. All AI recommendations are for informational purposes only and do not constitute medical advice.

Medical Consultation Required: You MUST consult with a qualified healthcare professional before purchasing or using any medicines. Do not rely solely on AI recommendations or product descriptions.

Destination rules: Product classes and local requirements vary. Check the item details and local rules before ordering; some products may require additional review.

Product information

Product pages show the available identity, pack and source details. Verify the exact item before ordering.

Transparent documentation

Order and shipping information is provided where available. Customs may request additional documents from the recipient.

Return guidance

Return eligibility depends on the product, condition, destination and published order policy.

Order support

Contact support about product information, availability, payment, delivery or a possible order issue.

Patient responsibilities & order conditions

Product and destination eligibility

•Product classes and destination rules can differ; availability at checkout is not a legal opinion.
•Customers must verify that an ordered product is legal to import and use in their jurisdiction.
•The site does not provide diagnosis, prescribing or individualized medical advice.

AI assistant disclaimer

•Our website features an AI-powered assistant to help you find products and information.
•AI recommendations are for informational purposes only and do not constitute medical advice.
•Consult a qualified healthcare professional before using any product when the label or your local rules require it.

Storage responsibility

•Follow the product label or professional guidance for storage after delivery.
•Report damage, an incorrect item or a delivery concern promptly with supporting photos where possible.

Customs & duties

•Import duties or taxes may apply depending on your jurisdiction.
•We supply HS codes and invoices, but local authorities may require additional documentation from the recipient.

Non-returnable items

⟡Products that are excluded by the applicable return policy or local law.
⟡Opened, used or hygiene-sensitive items where return is not permitted.
⟡Items with a product- or destination-specific restriction shown before or after checkout.

Cancellation window

⟡Cancellation and address-change timing depends on the order state and whether dispatch has started.
⟡Contact support as soon as possible; a request is not complete until confirmed.

Support & escalation

Product support

Contact support for product-information and order questions.

Shipping support

Contact support about tracking, delivery exceptions and the published shipping policy.